SuperTune Support

Q: The tuner isn't hearing my instrument. How do I enable microphone access?

A: SuperTune requires microphone permissions to detect audio pitch. If the tuner remains on the permission prompt:

• iOS (Safari): Tap the aA icon in the address bar → Website Settings → set Microphone to Allow.
• Android (Chrome): Tap the lock icon in the address bar → Permissions → turn on Microphone.
• Desktop Browsers: Click the camera/microphone icon in the URL bar and select Allow, then refresh the tab.

Q: How do I install SuperTune as an app on my home screen?

A: SuperTune is built as a Progressive Web App (PWA) that runs offline without an app store download:

• iPhone / iPad: Open SuperTune in Safari, tap the Share button, and choose Add to Home Screen.
• Android: Open SuperTune in Chrome, tap the menu dots, and select Install App or Add to Home Screen.

Q: How does the Lifetime Web Pro license work with future mobile apps?

A: Purchasing Web + Native Pro creates your SuperTune user account. When native iOS and Android apps launch on the App Store and Google Play, logging in with your account credentials will automatically unlock all Pro features across your mobile devices at no extra charge.

Q: Can I embed the tuner widget on my music school or band website?

A: Yes! SuperTune is 100% free to embed for teachers, music schools, and creators. Use the interactive Customize Embed Widget builder on our homepage to configure your custom preset and copy the <iframe> code snippet into your site.

Q: I found a bug or have a feature suggestion. How do I report it?

A: We appreciate user feedback! When emailing support, please mention your device model, browser version (e.g. Chrome, Safari), operating system, and a short summary of what occurred.